Privacy Policy for Avanta Home Care

Avanta Home Care ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in other ways. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information in the following ways:

A. Information You Provide Directly:

  • Personal Identification Information: When you contact us, schedule a consultation, or apply for services, we may collect your name, email address, phone number, home address, date of birth, and other details necessary to provide our services.
  • Medical and Health Information: We may collect health-related data to provide appropriate home care services. This information may include medical histories, diagnoses, medication lists, and care plans.

B. Information We Collect Automatically:

  • Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to enhance your experience on our website. These tools help us collect information such as your IP address, browser type, and browsing patterns on our site.
  • Usage Data: We may collect non-personal usage data related to how you interact with our website or services, including your actions on our site and preferences.

C. Information from Third Parties:

  • Caregivers and Healthcare Providers: We may receive personal and medical information about you from healthcare providers, caregivers, or other third parties involved in your care.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To deliver home care services, including care management, coordination of services, and communication with healthcare providers.
  • To Process Payments: To process billing and payment transactions.
  • To Improve Our Services: To understand your needs and preferences, enabling us to improve our services and enhance your experience.
  • To Communicate: To send updates, newsletters, or respond to inquiries.
  • To Comply with Legal Obligations: To comply with relevant laws, regulations, and healthcare requirements.
  • To Market and Promote Our Services: We may use your information to provide promotional materials, but you can opt out at any time.

3. How We Protect Your Information

We employ a range of security measures to protect your personal information, including:

  • Data Encryption: We encrypt sensitive information both in transit and at rest.
  • Access Control: We limit access to personal information to authorized personnel only.
  • Regular Security Audits: We regularly audit our systems and practices to ensure the security and confidentiality of your information.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following situations:

  • With Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as billing, customer support, or marketing.
  • With Healthcare Providers: We may share your health-related information with your healthcare providers as necessary for the delivery of care.
  • For Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal processes, such as subpoenas or court orders.
  • In Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You can request corrections to inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal information, subject to certain legal obligations.
  • Opt-Out of Marketing: You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails or by contacting us directly.
  • Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided below.

6. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can promptly remove the information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. When we make changes, we will update the "Effective Date" at the top of this policy and provide notice of any significant changes on our website.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Avanta Home Care
478-400-2121
info@avanta.care

Privacy Policy